WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
Brewdis collects your personal information when you use our services and when you place an order or register for a service offered by Brewdis. In order for us to provide our services, we may collect information about your name, date of birth, email address, phone numbers, shipping address and billing address(es) so that we can process and fulfill orders and otherwise provide our services. Card details will never be shared with third parties and will only be collected and used to process your order, using our payment service provider’s systems. We may also collect personal information from publicly available sources, our related entities and your employer or organisation, colleagues and representatives who provide us with your information on your behalf, where required or authorised by law.
You have no obligation to provide any information to us. However, if you choose to withhold requested information we may not be able to provide you with the goods and services that depend on the collection and use of that information, particularly if the collection of that information is required or authorised by law.
STORING AND SAFEGUARDING YOUR PERSONAL INFORMATION
We take reasonable steps to maintain appropriate safeguards to ensure the security and integrity of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us, to protect it from unauthorised use. In addition, we take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information. Please be aware that there are inherent risks in transmitting information across the internet and we cannot guarantee the security of information online.
HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH
We use and disclose personal information as required to perform our functions and activities as a business, maintain and update our records, provide our goods and services and protect our lawful interests. We may not be able to do these things without your personal information. For example, Brewdis may use your personal information for the processing of orders, payments, and to provide you with a personalised shopping experience. We will use your details to fulfill and deliver your orders, including the provision of information required by third party service providers such as suppliers and courier companies. Where required or authorised by law, we may also disclose your personal information to any relevant regulatory body.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section).
We do collate information about site traffic, sales, wish list, and other commercial information which we may pass on to third parties but this information does not include any personal information. We may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.
From time to time Brewdis may disclose personal information to third parties, including our related entities, services providers (such as data storage, warehouse and logistics providers, auditing, accounting, legal, business consulting, marketing and like providers) and other entities who need the information to provide us with relevant services, subject to agreements we have with such third parties regarding handling that information. Some of these parties may be located outside of Australia, including in the USA, India, Canada, the EU, Singapore and other countries we may notify from time to time.
USE OF YOUR PERSONAL INFORMATION FOR MARKETING AND OPT-OUT PROVISION
When you sign-up to use Brewdis we offer you the opportunity to receive marketing communications from us with promos and information that might be of interest to you. At all times, we will offer you the opportunity to unsubscribe out of the various electronic communications which we send to you. Any electronic communications we send you will contain an unsubscribe link so that you can opt-out of receiving that particular type of message in the future. Alternatively you can change your email preferences or opt out of all emails from us by logging into the ‘My Account’ function. Marketing communications you subscribe to will only be sent by Brewdis.
HOW YOU CAN ACCESS AND, IF NECESSARY, CHANGE THE PERSONAL INFORMATION WE HOLD
Where applicable, privacy laws may give you the right to access and update the personal information we hold about you. In many cases, we can assist you promptly and informally with such requests. In other cases, we may seek to verify your identity and ask you to make your request in writing, and we may refuse such requests where the law allows us to do so. If for any reason you are concerned that the personal information we hold is not correct, please visit the website, log into your account and your personal information will be made available for review and change in the ‘My Account’ section. Only you or, upon your request, our customer care department, may access your personal information from the website using your password and User ID. If for any reason you think that any other information we may hold about you is not accurate, up-to-date, complete, relevant, or is misleading having regard to the purpose for which it is held, please contact us at the information available on our website.
OUR WEBSITES & THIRD PARTY SITES
Like many other websites, our websites may use ‘cookies’ from time to time. A cookie is a piece of information that allows our system to identify and interact more effectively with your browser. The cookie helps us to maintain the continuity of your browsing session and remember your details and preferences when you return. You can configure your web browser software to reject cookies, however some parts of our websites may not have the full functionality for that.
Our websites may also use other services from time to time to understand more about traffic on our websites and to manage, improve, market and secure our websites.
APPLICATION OF PRIVACY LAWS
QUERIES AND COMPLAINTS
You can contact us if you have any questions or complaints about how we have handled your personal information. We may request additional details from you regarding your concerns, and we may need to engage or consult with other parties in order to investigate and deal with your issue. We may keep records of your request and any resolution. Please contact us using the contacts available on our website. Also, you can contact the Office of the Australian Information Commission via their website if you are not satisfied with how we are handling your issue